Today we are announcing the regionalization of our Circulation Call Center. Effective March 31, 2010 subscribers calling The Courier will be handled by a call center at another Lee newspaper in Munster, Indiana. Local calls from subscribers related to stops, starts, vacations and delivery issues will be routed to Munster. Munster has access to our circulation system and will text message shortage drivers in Waterloo with instructions for deliveries.
We are familiar with regionalization since we are one of six finance centers in Lee. With this change comes the pain that 2 full time, 2 open positions, and 2 part time positions in Circulation have been affected by our regionalization.
Friday, March 26, 2010
The Courier in Waterloo, Iowa, Cuts Four Jobs
Courier Communications Publisher David Burton has announced four people will lose their jobs at the circulation call center of The Courier in Waterloo, Iowa. Two open positions will not be filled. Here is his memo: